Autonomous AI agents live in your contact center in 90 days.
Voice, chat and email agents that resolve — not just deflect. Grounded in your knowledge base, wired into your CRM and CCaaS, governed end-to-end.
- 30% — Avg. AHT reduction in first 90 days
- Agent design
- Grounded knowledge
- Production pilot
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Amazon Connect
- Genesys Cloud
- NICE CXone
- Salesforce Agentforce
- Kore.ai
- Microsoft Dynamics 365
A working pilot in 90 days — not a 40-page slide deck.
We map 3 high-volume intents to autonomous agents — with human-in-the-loop escalation baked in.
RAG over your product, policy and account data. Every answer traceable to a source your compliance team already trusts.
Live on 100–500 seats behind a controlled canary. Real conversations, real outcomes, weekly steering.
“We had proof-of-value in six weeks and a full rollout plan our CFO signed the same quarter.”
Questions buyers ask us first.
- Which CCaaS do you support?
- Amazon Connect, Genesys Cloud, NICE CXone, Five9, Salesforce Agentforce, Google CCAI and Microsoft Dynamics 365 CCaaS.
- Do we need to replace our contact center?
- No. Agentic AI overlays your existing CCaaS. Migration is a separate track we only recommend if the ROI justifies it.
- How is this different from a chatbot?
- Agents can invoke tools, execute transactions and hand off cleanly to human agents with full context. Chatbots answer questions; agents complete work.
- What about governance and hallucinations?
- Every agent runs behind guardrails: intent gating, retrieval grounding, PII redaction, response evaluation and full transcript auditing.
- What's the commercial model?
- Fixed-price 90-day pilot with defined outcomes, then managed operations or T&M expansion — your choice.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →