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pronix.ai — Enterprise AI, CX & Contact Center Solutions
Voice Modernization · Talent

Retire legacy voice with transformation architects.

Architects who have retired Avaya Aura, Cisco UCCE / PCCE / UCCX, Genesys PureConnect and on-prem PBX estates onto modern cloud CCaaS — SIP, SBC, PSTN, DR and toll-fraud experts on the bench.

48 hrs
3 vetted profiles delivered
Legacy exit
Avaya, Cisco UCCE, PureConnect, PBX
2 weeks
Typical time-to-billable
Role-specific
Why teams book Talent with Pronix
  • 48 hrs — 3 vetted profiles delivered
  • Legacy assessment
  • Target design & cutover
  • Contact flow re-platform
Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams
  • Avaya Aura
  • Cisco UCCE
  • Genesys PureConnect
  • Ribbon SBC
  • Oracle SBC
  • AudioCodes
What you get

A working pilot in 90 days — not a 40-page slide deck.

01
Legacy assessment

Voice architects who document current dial plans, routing, agent workflows, integrations and hidden dependencies before any migration wave.

02
Target design & cutover

SIP / SBC / PSTN architects who design the target cloud voice, number porting waves, DR posture and rollback plan.

03
Contact flow re-platform

Engineers who rebuild routing, IVR and agent desktop on Genesys Cloud, NICE CXone, Amazon Connect, Five9 or Google CCAI.

Book a 30-min working session →
Proof

“Their transformation architect took us off Cisco UCCE and Avaya onto Amazon Connect in 5 waves — zero missed SLAs across 4,000 agents.”

VP Voice Engineering — Financial services
4,000 agents · 5 waves · zero missed SLAs
FAQ

Questions buyers ask us first.

Which legacy platforms do your architects know?
Avaya Aura / CM / Elite / Oceana, Cisco UCCE / PCCE / UCCX / HCS, Genesys PureConnect / GVP, Mitel MiContact Center, Nortel and Aspect — plus on-prem PBX estates.
Do you handle SIP, SBC and PSTN too?
Yes — Ribbon, Oracle ACME and AudioCodes SBC design, SIP trunking, number porting, toll-fraud protection and DR are core skills on the bench.
Contract, contract-to-hire or managed pod?
All three. Individual contractors, staff-augmentation pods, or fully managed 3–5 person voice-transformation pods with a delivery lead and shared SLA.
How do they build the transformation business case?
Every architect starts with a fully-loaded baseline (AHT, cost per contact, containment, attrition) and models target-state economics your CFO signs off before design starts.
Which CCaaS and AI platforms do they design across?
Genesys Cloud CX, NICE CXone, Amazon Connect, Google CCAI Platform and Kore.ai Agent Platform — with agent-assist, voice AI and analytics reference architectures preloaded.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Book a 30-min working session →
Book a 30-min working session →