CX / CCaaS program managers, on demand.
Enterprise program managers who own multi-workstream CX and CCaaS programs — vendor coordination, executive reporting, risk management and benefits realization across Genesys, NICE, Amazon Connect, Five9 and Salesforce.
- 48 hrs — 3 vetted profiles delivered
- Program & portfolio
- Delivery & change
- PMO & governance
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- PMP
- SAFe
- PROSCI
- Genesys
- NICE CXone
- Salesforce
A working pilot in 90 days — not a 40-page slide deck.
Senior program managers who own multi-workstream CCaaS programs — vendor coordination, executive steering and benefits realization.
Delivery managers, PROSCI-certified change leads and adoption managers who plan cutover, training, hypercare and end-user adoption.
PMO analysts, risk / issue leads and reporting managers who run steering committees, RAID logs, financials and benefits tracking.
“Their program manager ran our Genesys + Agentforce program across 6 workstreams and 3 vendors — we hit every executive milestone.”
Questions buyers ask us first.
- What certifications do your program managers hold?
- PMP, PgMP, SAFe Program Consultant, PROSCI change management — plus Genesys, NICE, Amazon Connect or Salesforce delivery accreditations.
- Fractional or full-time?
- Both. Fractional program managers from 3 days/week for smaller programs, full-time PMs and PMO pods for large multi-vendor transformations.
- Which delivery frameworks do they run?
- SAFe, disciplined agile and hybrid stage-gate — with playbooks for CCaaS migrations, AI rollouts and vendor consolidation programs baked in.
- How do they keep executives, IT and vendors aligned?
- Weekly burn-up, monthly steer-co decks and a live outcomes dashboard tracking AHT, containment, CSAT and adoption — same source of truth for ops, IT, finance and vendors.
- Can PMs coordinate our SI, ISV and internal teams?
- Yes — every PM on the bench has run programs across 3+ external vendors plus internal IT, business and vendor executive sponsors.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →