Ship Dynamics 365 Contact Center in 90 days. Fixed price.
Microsoft-certified pods deploy Dynamics 365 Contact Center with Copilot for Service, Nuance conversational IVR and Teams-embedded voice — on your Azure tenant, live in 90 days.
- 90 days — Fixed-price pilot to production
- Discovery & solution blueprint
- Build wave
- AI enablement
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Dynamics 365 Contact Center
- Copilot for Service
- Nuance
- Teams Voice
- Azure OpenAI
- Power Platform
A working pilot in 90 days — not a 40-page slide deck.
We audit your CRM, telephony and self-service estate — then design the target Dynamics 365 CC solution, Omnichannel routing and Nuance conversational flows.
Omnichannel queues, Copilot skills, Nuance Mix flows and Teams voice trunks built and tested in sandbox — promoted via Power Platform ALM with change control.
Copilot for Service agent assist, Azure OpenAI grounding on your Dataverse, Nuance IVR and conversation intelligence tuned to your intents — not generic demos.
“We replaced two legacy CRMs and a bolt-on CCaaS with Dynamics 365 Contact Center in one quarter — with Copilot on from day one.”
The delivery artifacts you get, named up front.
Every Microsoft Dynamics 365 engagement is governed by the same six artifacts. They are contracted deliverables with owners and dates — the way a systems integrator works, not a discovery deck.
- 01
Reference architecture
A signed-off Microsoft Dynamics 365 reference architecture — environments, tenancy, network and identity boundaries, data flows and AI components — issued as a versioned diagram plus infrastructure-as-code, not a slide.
- 02
Integration surface
Every integration surface is inventoried before build: CRM and CTI, WFM, ticketing, payments, identity, data warehouse and event streams — each with contract, auth model, throughput, failure mode and owner.
- 03
Runbook
Operational runbooks per service: deploy and rollback steps, configuration change control, alert thresholds, on-call escalation paths and known-issue playbooks handed to your ops team at go-live.
- 04
Cutover plan
A wave-based cutover plan with entry and exit criteria per wave, dress rehearsal, freeze windows, number porting and data migration sequencing, rollback triggers and a go/no-go decision log.
- 05
Hypercare
A defined hypercare window after each wave — command centre, daily triage, defect burndown against severity targets, and a documented exit gate before the estate transitions to steady-state run.
- 06
SLA
Run-state SLAs and SLOs written into the engagement: severity definitions, response and restoration targets, change lead times, availability reporting and quarterly value review against the original business case.
Questions buyers ask us first.
- What does 'fixed price' actually include?
- Discovery, solution blueprint, one production wave of up to 250 agents, Copilot for Service + Nuance IVR enablement, and 30 days of hypercare. Additional waves are priced per wave.
- Do we need to be on Dynamics 365 CE already?
- No. We can green-field Dynamics 365 CC alongside an existing CRM, or migrate from CE / D365 Customer Service in the same programme.
- How does this fit with our Microsoft EA?
- Dynamics 365 CC, Copilot for Service and Nuance are all EA-eligible. We work with your Microsoft account team to optimise licensing and protect existing credits.
- How do you handle security and compliance?
- Dynamics 365 and Nuance support enterprise security and PCI-DSS requirements. We configure encryption, retention, PCI pause-and-resume and audit logging in your Azure tenant.
- Can we integrate with Teams and existing SIP?
- Yes. We support Teams-native voice, Direct Routing and BYOC SIP trunks so you can consolidate on Teams without ripping out existing carriers.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →