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pronix.ai — Enterprise AI, CX & Contact Center Solutions
Dynamics 365 Contact Center · Implementation

Ship Dynamics 365 Contact Center in 90 days. Fixed price.

Microsoft-certified pods deploy Dynamics 365 Contact Center with Copilot for Service, Nuance conversational IVR and Teams-embedded voice — on your Azure tenant, live in 90 days.

90 days
Fixed-price pilot to production
Azure
Native on your existing Azure tenant
Solutions
Microsoft Solutions Partner delivery
Role-specific
Why teams book Implementation with Pronix
  • 90 days — Fixed-price pilot to production
  • Discovery & solution blueprint
  • Build wave
  • AI enablement
Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams
  • Dynamics 365 Contact Center
  • Copilot for Service
  • Nuance
  • Teams Voice
  • Azure OpenAI
  • Power Platform
What you get

A working pilot in 90 days — not a 40-page slide deck.

01
Discovery & solution blueprint

We audit your CRM, telephony and self-service estate — then design the target Dynamics 365 CC solution, Omnichannel routing and Nuance conversational flows.

02
Build wave

Omnichannel queues, Copilot skills, Nuance Mix flows and Teams voice trunks built and tested in sandbox — promoted via Power Platform ALM with change control.

03
AI enablement

Copilot for Service agent assist, Azure OpenAI grounding on your Dataverse, Nuance IVR and conversation intelligence tuned to your intents — not generic demos.

Book a 30-min working session →
Proof

“We replaced two legacy CRMs and a bolt-on CCaaS with Dynamics 365 Contact Center in one quarter — with Copilot on from day one.”

CIO — Public sector agency
500 seats live · 2 systems retired · AHT ↓ 21%
FAQ

Questions buyers ask us first.

What does 'fixed price' actually include?
Discovery, solution blueprint, one production wave of up to 250 agents, Copilot for Service + Nuance IVR enablement, and 30 days of hypercare. Additional waves are priced per wave.
Do we need to be on Dynamics 365 CE already?
No. We can green-field Dynamics 365 CC alongside an existing CRM, or migrate from CE / D365 Customer Service in the same programme.
How does this fit with our Microsoft EA?
Dynamics 365 CC, Copilot for Service and Nuance are all EA-eligible. We work with your Microsoft account team to optimise licensing and protect existing credits.
How do you handle security and compliance?
Dynamics 365 and Nuance support enterprise security and PCI-DSS requirements. We configure encryption, retention, PCI pause-and-resume and audit logging in your Azure tenant.
Can we integrate with Teams and existing SIP?
Yes. We support Teams-native voice, Direct Routing and BYOC SIP trunks so you can consolidate on Teams without ripping out existing carriers.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Book a 30-min working session →
Book a 30-min working session →