Migrate to Genesys Cloud in 90 days. Fixed price.
Genesys-certified migration pods move you off PureConnect, Avaya or legacy on-prem — onto Genesys Cloud CX with Agent Copilot, AI Experience and predictive engagement configured on day one.
- Architect + AppFoundry inventory
- Cloud CX tenant design
- Digital + AI Experience scoping
- Architect flows rebuilt
- Predictive Engagement wired in
- Wave-based agent + queue cutover
- AI Experience tuning
- Genesys Cloud reporting parity
- 30-day stabilisation
- 90 days — Fixed-price pilot to production
- Discovery & migration blueprint
- Migration wave
- AI enablement
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Genesys Cloud CX
- Agent Copilot
- AI Experience
- Genesys DX
- Salesforce
- ServiceNow
A working pilot in 90 days — not a 40-page slide deck.
We audit your PureConnect / Avaya / legacy flows, integrations and reports — then design the target Genesys Cloud org with Architect flows and BYOC trunking.
Queues, flows, integrations and agents move in supervised waves. Parallel-run and rollback on every wave — no big-bang cutovers.
Agent Copilot, AI Experience conversational bots, predictive routing and speech & text analytics configured for your intents — not generic demos.
“We retired PureConnect and moved 900 agents to Genesys Cloud in one quarter — and picked up Agent Copilot on the same budget.”
Questions buyers ask us first.
- What does 'fixed price' actually include?
- Discovery, migration blueprint, one production wave of up to 250 agents, Agent Copilot + AI Experience enablement, and 30 days of hypercare. Additional waves are priced per wave.
- Can you migrate from PureConnect specifically?
- Yes — PureConnect (CIC) to Genesys Cloud is one of our most common migrations. We map handlers, IVR, WFM and reporting one-to-one with automated tooling.
- What about our Salesforce integration?
- We deploy CX Cloud for Salesforce (embedded Genesys inside Service Cloud) with omnichannel routing, screen pops and unified reporting.
- How do you handle security and compliance?
- Genesys Cloud supports enterprise security and PCI-DSS requirements. We configure encryption, retention, PCI pause-and-resume and audit logging to your standard.
- Can we keep our existing WFM and QM?
- Yes — Genesys Cloud integrates with Verint, NICE WFM, Calabrio and Alvaria, alongside native Genesys WEM. We only recommend replacement when there's a clear ROI.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Book a 30-min working session →