De-risk your AI and contact-center decisions with board-ready assets.
Benchmark readiness, shortlist platforms, model ROI, and book fixed-price pilots or certified talent pods — the same tools we use with Fortune 500 leadership teams.
Assessments, selectors and ROI models
Score your program, shortlist your platform, or model ROI in under 10 minutes.
Generative AI Readiness Assessment & PoC
1-week readiness assessment + 3-week Proof of Concept on a no-code/low-code Enterprise AI Platform. Ship a working PoC with ROI, feasibility and a strategy roadmap.
AI Readiness Score
Benchmark your enterprise AI program across strategy, data, platform, governance and FinOps — and get a scored report in 8 minutes.
CCaaS Platform Shortlist
Answer 14 weighted questions and get a scored shortlist of the 2–3 CCaaS platforms that actually fit your stack, seats and roadmap.
Contact Center AI ROI
Model the ROI of voice AI, agent assist and automated QA against your seat count, AHT and cost-per-contact — board-ready in 6 minutes.
Production pilots in 6–12 weeks
Ship a live pilot — with governance, guardrails and an attached business case.
Agent Assist Pilot in 6 weeks
Deploy real-time coaching, next-best-action and auto wrap-up on your existing CCaaS — production pilot with an ROI model attached.
Agentic AI Contact Center
Stand up autonomous voice, chat and email agents on your existing CCaaS in 90 days — with governance, guardrails and a business case.
Platform migrations
Move off legacy CCaaS or on-prem PBX onto a modern platform — certified pods, fixed price, 90 days.
Amazon Connect Migration
AWS-certified migration pods move you from legacy CCaaS to Amazon Connect with Contact Lens, Q in Connect and Lex — fixed price, 90 days.
Genesys Cloud CX Migration
Genesys-certified pods move you from PureConnect, Avaya or on-prem PBX to Genesys Cloud CX — Agent Copilot and AI Experience configured on day one.
NICE CXone Migration
NICE-certified pods consolidate ACD, WFO and AI on CXone Mpower — with Enlighten Copilot and Autopilot live at go-live. Fixed price, 90 days.
Five9 Migration
Five9-certified pods move blended inbound/outbound onto Intelligent CX with Agent Assist, IVA Studio and Genius AI. Fixed price, 90 days.
Google CCAI Platform Migration
Cisco-certified pods retire UCCE, UCCX or PCCE onto Google CCAI Platform — AI Assistant and Agent Copilot configured on day one. Fixed price, 90 days.
Kore.ai XO Platform to Agent Platform Migration (V1/V2)
Kore.ai-certified pods migrate Agent Platform V1 dialog tasks to V2 GenAI agents — orchestration, guardrails, Search AI grounding and CCaaS re-integration. Fixed price, 90 days.
Platform implementations
Stand up net-new CX and AI platforms — Agentforce, Dynamics 365 Contact Center and Kore.ai Agent Platform — with certified delivery pods.
Amazon Connect Platform Implementation
AWS-certified pods stand up Amazon Connect with Contact Lens, Amazon Q in Connect and Lex — voice, digital and analytics live in 90 days.
Five9 Platform Implementation
Five9-certified pods deploy Intelligent CX with IVA Studio, Agent Assist and Genius AI — blended inbound/outbound live in 90 days.
Genesys CX Platform Implementation
Genesys-certified pods stand up Genesys Cloud CX with Agent Copilot and AI Experience — voice, digital and WEM live in 90 days.
Kore.ai Agent Platform Implementation
Kore.ai-certified pods deploy Agent Platform virtual agents, SmartAssist and AgentAssist on your existing CCaaS. Fixed price, 90 days.
NICE CXone Platform Implementation
NICE-certified pods stand up CXone Mpower with Enlighten Copilot and Autopilot — ACD, WFO and AI live at go-live. Fixed price, 90 days.
Salesforce Agentforce Implementation
Summit-partner pods deploy Agentforce topics, actions and Trust Layer guardrails on Service Cloud + Data Cloud. Fixed price, 90 days.
Dynamics 365 Contact Center Implementation
Microsoft Solutions Partner pods deploy Dynamics 365 Contact Center with Copilot for Service and Nuance IVR on your Azure tenant. Fixed price, 90 days.
Certified CX, contact center & AI talent
Transformation architects, agentic AI engineers, program managers, Forward Deployed Engineers and platform-certified pods — searchable and filterable on the dedicated Talent Hub. Three profiles in 48 hours.
Program pages by outcome, platform & industry
Dedicated program pages for enterprise AI, CX and contact center initiatives — each with a business case, offer and lead capture.
AI Pilot to Production
Move from pilots to live enterprise outcomes with a 90-day production plan.
Agentic AI Pilot
Build and deploy your first autonomous agents on your existing stack.
Contact Center AI Assessment
360° assessment of your contact center AI readiness with a ranked roadmap.
Enterprise AI Readiness
Score data, governance and platform readiness across five dimensions.
Customer AI Transformation
Inside a real Fortune 500 program — from stalled pilots to production outcomes.
Amazon Connect Modernization
Migrate, optimize and add AI to Amazon Connect with certified engineers.
Genesys Cloud AI
AI-led Genesys Cloud implementation, migration and optimization.
NICE CXone Transformation
Enlighten AI, Copilot and Autopilot activated across your CXone.
Kore.ai Enterprise Agents
Agent Platform + AI for Service, Work and Process — production in 90 days.
Microsoft AI Contact Center
Copilot, Dynamics 365 Contact Center and Azure AI wired into your CX.
Salesforce Agentforce Services
Agentforce implementation on Data Cloud with governed rollouts.
Healthcare AI Transformation
AI for providers, payers and patient experience with HIPAA-ready patterns.
AI for Healthcare Providers
Intake, scheduling, RCM and clinical copilots integrated with your EHR.
AI for Healthcare Payers
Eligibility, prior auth, claims and member service — governed and audited.
Financial Services AI
Governed agentic AI for banking, capital markets and insurance workflows.
AI for Banking
Onboarding, KYC/AML, servicing and fraud triage with model-risk sign-off.
AI for Insurance (P&C, Life, Specialty)
Underwriting, claims and servicing copilots across lines of business.
Retail Customer Service AI
AI across the retail service journey — from order to return.
AI for Retail
Commerce, service, returns and store copilots grounded in OMS/WMS.
BPO AI Partnership
AI + agent-assist across BPO seats — deflection, QA and productivity.
Use cases, ROI models and platform selectors.
Ungated tools you can use right now — filterable use cases, defensible ROI calculators and short assessments. No email required.
Use Case Library
30+ real enterprise use cases across AI, CX and automation — filterable by service, industry and partner platform.
Browse use cases →Contact Center AI ROI
Model containment, AHT reduction and agent cost savings for voice AI, agent assist and automated QA.
Estimate savings →AI Business Automation ROI
Estimate hours and dollars returned from intelligent automation across document processing, rework and transaction workflows.
Model automation ROI →All Tools & Assessments
AI readiness assessments, CCaaS platform selectors and every calculator in one place.
Explore all tools →Explore the rest of the library
- Benchmark reportsIndustry benchmarks & data
- GuidesPillar guides by domain
- PlaybooksStep-by-step delivery plans
- Reference architecturesBlueprints for engineers
- InsightsPoint-of-view essays
- Case studiesEnterprise outcomes
- Platform comparisonsSide-by-side buyer guides
- BPO · AI · CX · CCaaS HubIndustry hub for BPO leaders
Want a private version scored against your data?
We run these assessments and models live with executive teams — sized to your platform, industry and roadmap.