Calculator · 4 minutes
Model the payback for voice AI, agent assist and containment.
Tune the six inputs that drive most contact-center AI business cases. We return annual gross savings, net-of-investment, ROI, payback in months and the FTE equivalent.
Inputs
Modeled outcome
Annual gross savings
$2,436,000
Net of investment
$1,836,000
ROI
306%
Payback
3.0 mo
FTE equivalent
48
Contacts deflected
600,000
Baseline agent cost$6,720,000
Post-AI agent cost$4,284,000
Model assumes 1,800 productive agent hours per year and applies AHT reduction only to the non-deflected contact volume. Use it as a directional business case; a production model should factor CSAT, QA lift, agent attrition and technology run-cost.