Illustrative only. Case studies, client identities and metrics may be anonymized, aggregated, generalized or representative of engagements delivered by Pronix or its practitioners; results depend on many engagement-specific factors and are not a guarantee of future outcomes. See our Terms of Use for the full disclaimer.
What these programs changed in production.
Aggregated results across the enterprise AI, contact center and automation programs published on this page.
- 47
- Programs delivered
- 38%
- Average containment lift
- 27%
- Average handle-time reduction
- 4.6x
- Median first-year return
CX, enterprise AI and business automation
Voice and digital self-service
With agent assist and knowledge AI live
Against implementation and run cost
Illustrative only. Metrics may be anonymized, aggregated or generalized; results depend on engagement-specific factors and are not a guarantee of future outcomes.
Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Financial Services· Jul 2026
Modernizing banking customer service: migrating a super-regional bank to Dynamics 365 Contact Center
Read case → - Retail & Ecommerce· Jul 2026
Scaling peak-season service with Dynamics 365 Contact Center and Copilot at a specialty retailer
Read case → - Health Payers· Jul 2026
Modernizing member services with Dynamics 365 Contact Center and Copilot at a regional health plan
Read case → - Healthcare Providers· Jul 2026
Rolling out Dynamics 365 Contact Center and Copilot for Service at a multi-hospital health system
Read case → - Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a regional health system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case →
Agent assist across 1,200 BPO seats — a co-sell success
A global BPO wanted to introduce agent assist across three of their largest client programs without disturbing the existing SLA structure. pronix.ai delivered the platform, the change program and the client co-sell motion — 22% AHT reduction, 14% QA lift, and a repeatable playbook the BPO now sells into their own book.
Multilingual voice AI across a global BPO — six languages, four programs
A global BPO wanted to add multilingual voice AI across four enterprise client programs without renegotiating any master service agreement. pronix.ai deployed six-language voice AI with automated QA on Amazon Connect + Lex — 34% containment on tier-1 intents and 100% QA coverage.
18% lift in right-party contact for a global BPO — agentic outbound collections
A global BPO's largest collections program was missing quota because right-party contact rates had collapsed. pronix.ai deployed a compliance-first agentic outbound stack — smarter dial strategy, natural voice AI for verification, and evidence-grade audit trails — lifting RPC 18% and promise-to-pay 27% inside TCPA and Reg F.
32% forecast-accuracy gain for a large global BPO — AI-driven workforce management
A large global BPO's staffing model was rebuilt every Monday in spreadsheets and always wrong by Wednesday. pronix.ai shipped an AI forecasting engine with intraday re-optimization across dozens of sites — 32% forecast-accuracy improvement, 9% shrinkage reduction and $11M in avoided overstaffing.
From 3% sampled QA to 100% coverage across a mid-market BPO — AI quality operations
A mid-market BPO's QA program sampled 3% of interactions and clients still argued the scorecards. pronix.ai stood up 100% AI-scored QA with human calibration and evidence linking — 4x more coach-worthy findings and a 22% CSAT lift across the top three programs.
Want a written case for your program?
We work with clients to publish anonymized case studies when the numbers deserve it — usually at the 12-month mark post-cutover.