One AI workplace front door for 48,000 employees at a global manufacturer
Employees searched eight portals to answer a single question. pronix.ai delivered one governed AI workplace assistant across Teams, the intranet and mobile — grounded in HR, IT and policy content — taking self-service resolution to 71% and pulling nine days out of the onboarding path.
Global industrial manufacturer, 48,000 employees · Microsoft 365 Copilot · Azure AI Foundry · ServiceNow · Workday
- Client
- Global industrial manufacturer, 48,000 employees
- Industry
- Manufacturing
- Platform
- Microsoft 365 Copilot · Azure AI Foundry · ServiceNow · Workday
*Representative outcome; results vary by client, scope and platform configuration.
The challenge
Policy, benefits, IT how-to and plant safety content lived in eight systems with three different search engines and no shared ownership. New hires took 21 days to reach productivity, the service desk absorbed 34,000 answerable tickets a quarter, and every function had started its own chatbot pilot.
Our approach
One front door, many back ends
A single assistant surface in Teams, the intranet and the mobile app, routing to HR, IT and facilities skills behind the scenes. Employees never pick a bot.
Content ownership before content ingestion
We named an owner and a review cadence for every source before it was indexed. Unowned content did not ship — which removed the stale-answer failure mode most portals die from.
Entitlement-aware retrieval
Answers respect existing HR, plant and region permissions at query time, so a plant supervisor and a corporate analyst asking the same question get different, correct answers.
Journeys, not FAQs
Onboarding, transfer, leave and equipment requests were modelled as guided journeys with the transaction attached, not as documents to read.
Deflection measured against a baseline
We instrumented the service desk before launch so every claimed deflection is a ticket that used to exist.
“People stopped asking where to go. That sounds small until you count the hours it gives back.”
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Illustrative case study. Scenarios, metrics, quotes and client details are representative composites based on Pronix engagements and industry benchmarks unless a named client is shown with written consent. Outcomes vary by client, scope, data quality and platform configuration. Nothing on this page is a guarantee, warranty or professional advice. See our Terms of Use for the full disclaimer.
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