Illustrative only. Case studies, client identities and metrics may be anonymized, aggregated, generalized or representative of engagements delivered by Pronix or its practitioners; results depend on many engagement-specific factors and are not a guarantee of future outcomes. See our Terms of Use for the full disclaimer.
Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a 9-hospital system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case → - Healthcare Providers· Jul 2026
72% straight-through prior authorizations at an 11-hospital system — agentic RCM
Read case → - Healthcare Providers· Apr 2026
Perioperative and infusion scheduling optimization — 19% OR utilization lift
Read case → - Healthcare Providers· Apr 2026
Unified patient-services concierge handles 52% of inquiries without a live agent
Read case → - Healthcare Providers· Apr 2026
33% reduction in bad debt placement at a regional health system — compliant patient collections
Read case →
AI for HR — conversational AI for employee self-service at a Fortune 500
A Fortune 500 wanted to give 88,000 employees a single HR assistant across Teams and the intranet — policy Q&A, PTO, benefits and case creation grounded on the sanctioned policy set. pronix.ai delivered 58% ticket deflection from the HR service desk.
58% ticket deflection on the IT service desk at a global manufacturer
A global manufacturer's IT service desk was buried under repetitive password, access and how-do-I tickets across 34 countries. pronix.ai launched an agentic AI service desk on Kore.ai integrated with ServiceNow and Entra ID — 58% of tickets resolved without a human, MTTR on Tier-1 issues down from 42 minutes to under 4, and a 24/7 multilingual experience inside Microsoft Teams.
One AI workplace front door for 48,000 employees at a global manufacturer
Employees searched eight portals to answer a single question. pronix.ai delivered one governed AI workplace assistant across Teams, the intranet and mobile — grounded in HR, IT and policy content — taking self-service resolution to 71% and pulling nine days out of the onboarding path.
Cutting IT service-desk ticket volume 44% at a global bank
Password, access and device tickets consumed two thirds of a global bank's service-desk capacity. pronix.ai shipped an AI-for-IT layer that resolves those journeys end to end — including the underlying transaction — deflecting 44% of ticket volume with a full audit trail for every automated action.
AI for HR shared services across a 31,000-employee health system
HR shared services was answering the same benefits, leave and payroll questions thousands of times a month while complex cases waited. pronix.ai delivered an AI-for-HR layer that resolves routine journeys end to end and hands genuinely complex cases to a person with the context already assembled.
Employee AI agents for 19,000 frontline logistics workers
Drivers, dock staff and depot supervisors had no realistic way to complete an internal request mid-shift. pronix.ai deployed a small set of bounded employee AI agents — shift swap, equipment, expense and access — that complete the transaction on a phone in under two minutes, with human approval on anything that matters.
Enterprise knowledge AI grounded on 2.4M policy documents at a national insurer
Underwriters and claims staff were working from conflicting versions of the same procedure. pronix.ai built a governed enterprise knowledge layer over 2.4M documents with ownership, freshness and citation enforced — 94% answer accuracy on the evaluation set and a citation on every single response.
Workflow automation and integration across 27 back-office processes at a retail group
Onboarding a store associate touched five systems and eleven manual handoffs. pronix.ai rebuilt 27 back-office workflows as governed, event-driven integrations with AI handling the judgment steps — 96% straight-through processing and cycle times cut by 2.7x.
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