Illustrative only. Case studies, client identities and metrics may be anonymized, aggregated, generalized or representative of engagements delivered by Pronix or its practitioners; results depend on many engagement-specific factors and are not a guarantee of future outcomes. See our Terms of Use for the full disclaimer.
What these programs changed in production.
Aggregated results across the enterprise AI, contact center and automation programs published on this page.
- 47
- Programs delivered
- 38%
- Average containment lift
- 27%
- Average handle-time reduction
- 4.6x
- Median first-year return
CX, enterprise AI and business automation
Voice and digital self-service
With agent assist and knowledge AI live
Against implementation and run cost
Illustrative only. Metrics may be anonymized, aggregated or generalized; results depend on engagement-specific factors and are not a guarantee of future outcomes.
Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Financial Services· Jul 2026
Modernizing banking customer service: migrating a super-regional bank to Dynamics 365 Contact Center
Read case → - Retail & Ecommerce· Jul 2026
Scaling peak-season service with Dynamics 365 Contact Center and Copilot at a specialty retailer
Read case → - Health Payers· Jul 2026
Modernizing member services with Dynamics 365 Contact Center and Copilot at a regional health plan
Read case → - Healthcare Providers· Jul 2026
Rolling out Dynamics 365 Contact Center and Copilot for Service at a multi-hospital health system
Read case → - Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a regional health system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case →
AI for HR — conversational AI for employee self-service at a large national employer
A large national employer wanted to give tens of thousands of employees a single HR assistant across Teams and the intranet — policy Q&A, PTO, benefits and case creation grounded on the sanctioned policy set. pronix.ai delivered 58% ticket deflection from the HR service desk.
58% ticket deflection on the IT service desk at a global manufacturer
A global manufacturer's IT service desk was buried under repetitive password, access and how-do-I tickets across dozens of countries. pronix.ai launched an agentic AI service desk on Kore.ai integrated with ServiceNow and Entra ID — 58% of tickets resolved without a human, MTTR on Tier-1 issues down from 42 minutes to under 4, and a 24/7 multilingual experience inside Microsoft Teams.
One AI workplace front door at a global manufacturer
Employees searched eight portals to answer a single question. pronix.ai delivered one governed AI workplace assistant across Teams, the intranet and mobile — grounded in HR, IT and policy content — taking self-service resolution to 71% and pulling nine days out of the onboarding path.
Cutting IT service-desk ticket volume 44% at a global bank
Password, access and device tickets consumed two thirds of a global bank's service-desk capacity. pronix.ai shipped an AI-for-IT layer that resolves those journeys end to end — including the underlying transaction — deflecting 44% of ticket volume with a full audit trail for every automated action.
AI for HR shared services across a large nonprofit health system
HR shared services was answering the same benefits, leave and payroll questions thousands of times a month while complex cases waited. pronix.ai delivered an AI-for-HR layer that resolves routine journeys end to end and hands genuinely complex cases to a person with the context already assembled.
Employee AI agents for a global frontline logistics workforce
Drivers, dock staff and depot supervisors had no realistic way to complete an internal request mid-shift. pronix.ai deployed a small set of bounded employee AI agents — shift swap, equipment, expense and access — that complete the transaction on a phone in under two minutes, with human approval on anything that matters.
Enterprise knowledge AI grounded on 2.4M policy documents at a national insurer
Underwriters and claims staff were working from conflicting versions of the same procedure. pronix.ai built a governed enterprise knowledge layer over 2.4M documents with ownership, freshness and citation enforced — 94% answer accuracy on the evaluation set and a citation on every single response.
Workflow automation and integration across 27 back-office processes at a retail group
Onboarding a store associate touched five systems and eleven manual handoffs. pronix.ai rebuilt 27 back-office workflows as governed, event-driven integrations with AI handling the judgment steps — 96% straight-through processing and cycle times cut by 2.7x.
Scaling peak-season service with Dynamics 365 Contact Center and Copilot at a specialty retailer
A specialty retailer's order-status and returns volume doubled every peak season. pronix.ai implemented Dynamics 365 Contact Center with Copilot Studio self-service across chat, SMS and voice, plus Copilot for Service summaries for agents — so the team handled peak without the usual temporary hiring wave. Client name withheld under confidentiality; outcomes are typical for this scope, not audited client results.
Want a written case for your program?
We work with clients to publish anonymized case studies when the numbers deserve it — usually at the 12-month mark post-cutover.