AI for HR — conversational AI for employee self-service at a Fortune 500
A Fortune 500 wanted to give 88,000 employees a single HR assistant across Teams and the intranet — policy Q&A, PTO, benefits and case creation grounded on the sanctioned policy set. pronix.ai delivered 58% ticket deflection from the HR service desk.
Fortune 500 employer, 88,000 employees · Kore.ai Agent Platform · Workday · ServiceNow HRSD · Microsoft Teams
- Client
- Fortune 500 employer, 88,000 employees
- Industry
- Enterprise
- Platform
- Kore.ai Agent Platform · Workday · ServiceNow HRSD · Microsoft Teams
*Representative outcome; results vary by client, scope and platform configuration.
The challenge
HR service desk backlog was a chronic complaint, and 61% of tickets were policy Q&A and PTO/benefits transactions that never needed a human. Employees also complained about answer drift between intranet, chatbot and HR desk agents.
Our approach
One grounded knowledge source
Consolidated policy content into a single grounded source; retired three overlapping intranet pages. Bot answered from the same source HR agents did — no drift.
Workday and ServiceNow tools
Idempotent tool calls for PTO balance, PTO request, benefits summary and HR case create — with SSO identity flowed through end-to-end.
Teams-native surface
Deployed as a Teams app so it lived where employees already worked — plus a fallback web widget for non-Teams staff.
Sensitive-topic hard routing
Anything touching harassment, leave under FMLA, or accommodation requests hard-routed to a human within one turn.
“Our HR ops team got their Mondays back — the queue used to be 900 tickets on a Monday morning, now it's under 400.”
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Read →Illustrative case study. Scenarios, metrics, quotes and client details are representative composites based on Pronix engagements and industry benchmarks unless a named client is shown with written consent. Outcomes vary by client, scope, data quality and platform configuration. Nothing on this page is a guarantee, warranty or professional advice. See our Terms of Use for the full disclaimer.
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