Illustrative only. Case studies, client identities and metrics may be anonymized, aggregated, generalized or representative of engagements delivered by Pronix or its practitioners; results depend on many engagement-specific factors and are not a guarantee of future outcomes. See our Terms of Use for the full disclaimer.
What these programs changed in production.
Aggregated results across the enterprise AI, contact center and automation programs published on this page.
- 47
- Programs delivered
- 38%
- Average containment lift
- 27%
- Average handle-time reduction
- 4.6x
- Median first-year return
CX, enterprise AI and business automation
Voice and digital self-service
With agent assist and knowledge AI live
Against implementation and run cost
Illustrative only. Metrics may be anonymized, aggregated or generalized; results depend on engagement-specific factors and are not a guarantee of future outcomes.
Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Financial Services· Jul 2026
Modernizing banking customer service: migrating a super-regional bank to Dynamics 365 Contact Center
Read case → - Retail & Ecommerce· Jul 2026
Scaling peak-season service with Dynamics 365 Contact Center and Copilot at a specialty retailer
Read case → - Health Payers· Jul 2026
Modernizing member services with Dynamics 365 Contact Center and Copilot at a regional health plan
Read case → - Healthcare Providers· Jul 2026
Rolling out Dynamics 365 Contact Center and Copilot for Service at a multi-hospital health system
Read case → - Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a regional health system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case →
Cutting claim-triage cycle time by 62% at a large US health insurer
A large US health insurer was drowning in claim-triage backlog during open enrollment. pronix.ai designed and shipped an agentic triage workflow that took cycle time from 11 minutes to under 4, tripled throughput, and stayed inside healthcare and CMS auditability guardrails throughout.
90-day cutover from legacy IVR to Amazon Connect at a national retailer
A national specialty retailer had 90 days to get off a decade-old Avaya IVR before their peak holiday window — and wanted agent assist live on day one. pronix.ai ran the cutover on Amazon Connect with Amazon Q for agent assist, held CSAT flat through peak, and cut AHT by 28%.
38% call containment in 90 days for a regional healthcare provider — healthcare-safe conversational AI
A regional healthcare provider needed to contain rising call volume for scheduling, refills and pre-visit intake without adding agents. pronix.ai deployed Kore.ai Agent Platform virtual agents on voice and chat with Epic integration, PHI guardrails and HITL escalation — 38% containment in 90 days with CSAT flat.
1,800-agent contact center cutover in six months at a P&C insurer — zero claims disruption
A P&C insurer needed off legacy Avaya before CAT season and wanted agent assist, screen pop from Guidewire and callback orchestration on day one. pronix.ai cut over the full agent team to Amazon Connect in six months with zero major CAT-season disruption.
41% self-service containment for a national retailer — order status and returns on conversational AI
A national retailer wanted to contain repetitive order-status and returns calls without hurting the high-touch loyalty experience. pronix.ai deployed Kore.ai Agent Platform on voice and chat over Genesys Cloud with Salesforce Commerce integration — 41% containment and CSAT up half a point.
Omnichannel conversational AI at a large healthcare provider — one bot across voice, web, SMS and app
A large healthcare provider was maintaining four separate bot stacks across voice, web, SMS and the MyChart app — with drifting answers and duplicated compliance reviews. pronix.ai consolidated to a single omnichannel conversational AI on Kore.ai with 44% containment and one review cycle.
Retail banking self-service at a regional bank — conversational AI across servicing journeys
A regional bank wanted to move balance, transfer, card-controls and dispute-intake calls to self-service without hurting NPS or falling out of FFIEC posture. pronix.ai deployed Kore.ai Agent Platform on voice and mobile — 36% containment and clean audit.
AI for HR — conversational AI for employee self-service at a large national employer
A large national employer wanted to give tens of thousands of employees a single HR assistant across Teams and the intranet — policy Q&A, PTO, benefits and case creation grounded on the sanctioned policy set. pronix.ai delivered 58% ticket deflection from the HR service desk.
46% member-services deflection for a Medicare Advantage payer — CMS-safe agentic AI
A regional Medicare Advantage payer was buckling under AEP call volume for benefits, PCP changes, ID cards and prior-auth status. pronix.ai deployed Salesforce Agentforce on Health Cloud with Amazon Connect voice and CMS-safe guardrails — 46% deflection and CSAT flat through AEP.
Want a written case for your program?
We work with clients to publish anonymized case studies when the numbers deserve it — usually at the 12-month mark post-cutover.