Illustrative only. Case studies, client identities and metrics may be anonymized, aggregated, generalized or representative of engagements delivered by Pronix or its practitioners; results depend on many engagement-specific factors and are not a guarantee of future outcomes. See our Terms of Use for the full disclaimer.
Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a 9-hospital system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case → - Healthcare Providers· Jul 2026
72% straight-through prior authorizations at an 11-hospital system — agentic RCM
Read case → - Healthcare Providers· Apr 2026
Perioperative and infusion scheduling optimization — 19% OR utilization lift
Read case → - Healthcare Providers· Apr 2026
Unified patient-services concierge handles 52% of inquiries without a live agent
Read case → - Healthcare Providers· Apr 2026
33% reduction in bad debt placement at a regional health system — compliant patient collections
Read case →
Cutting claim-triage cycle time by 62% at a top-5 US health insurer
A top-5 US health insurer was drowning in claim-triage backlog during open enrollment. pronix.ai designed and shipped an agentic triage workflow that took cycle time from 11 minutes to under 4, tripled throughput, and stayed inside healthcare and CMS auditability guardrails throughout.
Agent assist across 1,200 BPO seats — a co-sell success
A global BPO wanted to introduce agent assist across three of their largest client programs without disturbing the existing SLA structure. pronix.ai delivered the platform, the change program and the client co-sell motion — 22% AHT reduction, 14% QA lift, and a repeatable playbook the BPO now sells into their own book.
41% self-service containment for a national retailer — order status and returns on conversational AI
A national retailer wanted to contain repetitive order-status and returns calls without hurting the high-touch loyalty experience. pronix.ai deployed Kore.ai Agent Platform on voice and chat over Genesys Cloud with Salesforce Commerce integration — 41% containment and CSAT up half a point.
GxP-safe medical information contact center for a global life-sciences company — modernized in one quarter
A global life-sciences company needed to modernize its medical information contact center without breaking GxP audit posture or adverse-event reporting SLAs. pronix.ai implemented Genesys Cloud CX with Veeva Vault integration and a validated deployment pipeline — 27% AHT reduction and clean audits.
92 dialog flows migrated with zero client-facing outage at an investment management firm
An investment management firm needed off Five9 IVA before a licensing cliff and wanted its 92 dialog flows on Kore.ai Agent Platform without disturbing SEC/FINRA-audited call recording or advisor workflows. pronix.ai migrated in 14 weeks with zero client-facing outage.
Agent assist across 900 seats at a healthcare provider — 22% AHT reduction with healthcare guardrails
A large healthcare provider wanted real-time agent coaching, next-best-action and auto-summary across 900 patient-access seats — without asking agents to learn a new console. pronix.ai deployed Kore.ai Contact Center AI as an overlay on Genesys Cloud with Epic-aware summaries.
Omnichannel conversational AI at a large healthcare provider — one bot across voice, web, SMS and app
A large healthcare provider was maintaining four separate bot stacks across voice, web, SMS and the MyChart app — with drifting answers and duplicated compliance reviews. pronix.ai consolidated to a single omnichannel conversational AI on Kore.ai with 44% containment and one review cycle.
Retail banking self-service at a regional bank — conversational AI across servicing journeys
A regional bank wanted to move balance, transfer, card-controls and dispute-intake calls to self-service without hurting NPS or falling out of FFIEC posture. pronix.ai deployed Kore.ai Agent Platform on voice and mobile — 36% containment and clean audit.
AI for HR — conversational AI for employee self-service at a Fortune 500
A Fortune 500 wanted to give 88,000 employees a single HR assistant across Teams and the intranet — policy Q&A, PTO, benefits and case creation grounded on the sanctioned policy set. pronix.ai delivered 58% ticket deflection from the HR service desk.
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