Illustrative only. Case studies, client identities and metrics may be anonymized, aggregated, generalized or representative of engagements delivered by Pronix or its practitioners; results depend on many engagement-specific factors and are not a guarantee of future outcomes. See our Terms of Use for the full disclaimer.
Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a 9-hospital system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case → - Healthcare Providers· Jul 2026
72% straight-through prior authorizations at an 11-hospital system — agentic RCM
Read case → - Healthcare Providers· Apr 2026
Perioperative and infusion scheduling optimization — 19% OR utilization lift
Read case → - Healthcare Providers· Apr 2026
Unified patient-services concierge handles 52% of inquiries without a live agent
Read case → - Healthcare Providers· Apr 2026
33% reduction in bad debt placement at a regional health system — compliant patient collections
Read case →
92 dialog flows migrated with zero client-facing outage at an investment management firm
An investment management firm needed off Five9 IVA before a licensing cliff and wanted its 92 dialog flows on Kore.ai Agent Platform without disturbing SEC/FINRA-audited call recording or advisor workflows. pronix.ai migrated in 14 weeks with zero client-facing outage.
Retail banking self-service at a regional bank — conversational AI across servicing journeys
A regional bank wanted to move balance, transfer, card-controls and dispute-intake calls to self-service without hurting NPS or falling out of FFIEC posture. pronix.ai deployed Kore.ai Agent Platform on voice and mobile — 36% containment and clean audit.
4-minute fraud case cycle at a regional bank — agentic triage with human-in-the-loop
A regional bank's fraud triage was 22 minutes per case with a rising backlog and inconsistent customer messaging. pronix.ai shipped an Agentforce triage workflow on Financial Services Cloud with Amazon Connect voice — case cycle down to four minutes with a HITL step on every decision.
9-day loan decision at a regional bank — agentic origination for small business
A regional bank was losing small business loans to fintechs because their decision cycle ran 21 days. pronix.ai deployed an agentic origination workflow with fair-lending guardrails and underwriter-in-the-loop — decisions in 9 days, 2.6x underwriter throughput and zero fair-lending findings.
43% advisor productivity gain at a global wealth manager — RAG copilot for client meetings
A global wealth manager's advisors spent hours prepping every client meeting across research, holdings and suitability. pronix.ai shipped a RAG copilot grounded on sanctioned research and CRM — 43% prep-time gain, faster suitability reviews and full SEC 17a-4 archival.
52% tier-1 call containment at a regional bank — conversational AI for everyday banking
A regional bank's contact center was drowning in balance inquiries, transfers, payment questions and statement requests. pronix.ai deployed a Kore.ai Agent Platform virtual assistant on voice and chat with secure authentication and core-banking integrations — 52% tier-1 containment and a materially better customer experience.
29% faster handle time for banking agents — real-time guidance and next-best-action
A national bank's agents were navigating a dozen systems and inconsistent policy documents while customers waited. pronix.ai deployed Kore.ai Contact Center AI as a real-time overlay on Genesys Cloud — surfacing next-best-action, policy guidance and auto-summaries grounded on the sanctioned knowledge base.
81% of card services requests resolved self-service — block, PIN and dispute automation
Card-related calls — lost-card block, PIN reset, transaction disputes, fee waivers and activation — were one of the credit union's highest-volume, highest-friction contact drivers. pronix.ai built a secure self-service experience on Kore.ai Agent Platform that resolved 81% of these requests without a human.
Cutting IT service-desk ticket volume 44% at a global bank
Password, access and device tickets consumed two thirds of a global bank's service-desk capacity. pronix.ai shipped an AI-for-IT layer that resolves those journeys end to end — including the underlying transaction — deflecting 44% of ticket volume with a full audit trail for every automated action.
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