Illustrative only. Case studies, client identities and metrics may be anonymized, aggregated, generalized or representative of engagements delivered by Pronix or its practitioners; results depend on many engagement-specific factors and are not a guarantee of future outcomes. See our Terms of Use for the full disclaimer.
What these programs changed in production.
Aggregated results across the enterprise AI, contact center and automation programs published on this page.
- 47
- Programs delivered
- 38%
- Average containment lift
- 27%
- Average handle-time reduction
- 4.6x
- Median first-year return
CX, enterprise AI and business automation
Voice and digital self-service
With agent assist and knowledge AI live
Against implementation and run cost
Illustrative only. Metrics may be anonymized, aggregated or generalized; results depend on engagement-specific factors and are not a guarantee of future outcomes.
Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Financial Services· Jul 2026
Modernizing banking customer service: migrating a super-regional bank to Dynamics 365 Contact Center
Read case → - Retail & Ecommerce· Jul 2026
Scaling peak-season service with Dynamics 365 Contact Center and Copilot at a specialty retailer
Read case → - Health Payers· Jul 2026
Modernizing member services with Dynamics 365 Contact Center and Copilot at a regional health plan
Read case → - Healthcare Providers· Jul 2026
Rolling out Dynamics 365 Contact Center and Copilot for Service at a multi-hospital health system
Read case → - Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a regional health system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case →
Cutting claim-triage cycle time by 62% at a large US health insurer
A large US health insurer was drowning in claim-triage backlog during open enrollment. pronix.ai designed and shipped an agentic triage workflow that took cycle time from 11 minutes to under 4, tripled throughput, and stayed inside healthcare and CMS auditability guardrails throughout.
90-day cutover from legacy IVR to Amazon Connect at a national retailer
A national specialty retailer had 90 days to get off a decade-old Avaya IVR before their peak holiday window — and wanted agent assist live on day one. pronix.ai ran the cutover on Amazon Connect with Amazon Q for agent assist, held CSAT flat through peak, and cut AHT by 28%.
Agent assist across 1,200 BPO seats — a co-sell success
A global BPO wanted to introduce agent assist across three of their largest client programs without disturbing the existing SLA structure. pronix.ai delivered the platform, the change program and the client co-sell motion — 22% AHT reduction, 14% QA lift, and a repeatable playbook the BPO now sells into their own book.
1,800-agent contact center cutover in six months at a P&C insurer — zero claims disruption
A P&C insurer needed off legacy Avaya before CAT season and wanted agent assist, screen pop from Guidewire and callback orchestration on day one. pronix.ai cut over the full agent team to Amazon Connect in six months with zero major CAT-season disruption.
GxP-safe medical information contact center for a global life-sciences company — modernized in one quarter
A global life-sciences company needed to modernize its medical information contact center without breaking GxP audit posture or adverse-event reporting SLAs. pronix.ai implemented Genesys Cloud CX with Veeva Vault integration and a validated deployment pipeline — 27% AHT reduction and clean audits.
Agent assist at a large healthcare provider — 22% AHT reduction with healthcare guardrails
A large healthcare provider wanted real-time agent coaching, next-best-action and auto-summary across the patient-access seat base — without asking agents to learn a new console. pronix.ai deployed Kore.ai Contact Center AI as an overlay on Genesys Cloud with Epic-aware summaries.
33% AHT reduction on eligibility calls at a Medicaid MCO — contact center modernization
A state Medicaid MCO was running eligibility and enrollment on an aging Cisco estate with no agent assist and a queue of state audit findings. pronix.ai moved them to Genesys Cloud with Kore.ai agent assist and Health Cloud integration — 33% AHT reduction, clean audits, and a modernization path for the rest of the estate.
Agent assist for a specialty pharma medical information line — GxP-safe on Veeva
A specialty pharma manufacturer needed agent assist for its medical information line without breaking GxP validation or slowing adverse-event reporting. pronix.ai delivered a Veeva-grounded assistant with an AE-detection classifier — 29% AHT reduction and zero AE reporting misses.
71% self-service on NDAs and vendor reviews — enterprise legal intake with copilot workflows
A large enterprise legal team was drowning in NDA, vendor review and privacy DSAR intake tickets. pronix.ai deployed Microsoft Copilot Studio in Teams with SharePoint-grounded playbooks and ServiceNow Legal case creation — 71% of requests handled without a lawyer touching them.
Want a written case for your program?
We work with clients to publish anonymized case studies when the numbers deserve it — usually at the 12-month mark post-cutover.