Production AI agent programs for enterprise leaders

Problem. Customers expect to move money and raise disputes digitally, and every routine transaction that reaches a call costs multiples of the digital path.

Agent design. Kore.ai agent authenticates the customer, executes balance, transfer and dispute-initiation transactions through core banking APIs within limits, and routes fraud and complex risk to specialists with context.

Outcome. Everyday banking completes in digital channels while risk cases reach the right team. Fraud, dispute and hardship intents escalate to a human banker with the session context.

Acts in. Core banking · Card and dispute systems · Identity