Production AI agent programs for enterprise leaders

Problem. Advisory agents stall in pilot because supervision cannot sign off on answers that carry no citation or audit trail.

Agent design. Governed retrieval platform with content connectors, permission-aware indexing, an evaluation harness and citation enforcement — the grounding layer every advisory agent calls.

Outcome. Advisers get cited, supervision-ready answers inside the workstation, so advisory agents clear review and reach production.

Acts in. Research library · Product and policy content · Advisor workstation

Problem. Clinical, policy and coding content is scattered across intranets, PDFs and legacy systems, so patient-facing agents cannot be trusted with an answer.

Agent design. Unified semantic index with PHI-aware access controls, freshness signals and evaluation guardrails, exposed as a retrieval tool to clinical and operational agents.

Outcome. Every clinical and operational agent answers from one governed source, so care teams stop verifying answers by hand.

Acts in. Intranet and document stores · Legacy knowledge bases · Access control

Problem. Form and state-variation errors carry direct loss cost, and no agent can be trusted with issuance until retrieval is form-aware.

Agent design. Retrieval over the policy corpus with form-aware chunking, state and line-of-business filters and a regression evaluation set run on every content update.

Outcome. Underwriting agents cite the right form and state variation inside the workflow. Underwriters review cited passages before an issuance decision is made.

Acts in. Policy forms library · State filings · Underwriting workbench

Problem. Keyword retrieval misses intent on long-tail demand, capping conversion for both site search and any shopping agent built on it.

Agent design. Semantic index over the catalog with LLM re-ranking, merchandising rule injection and an evaluation loop tuned on conversion signal.

Outcome. Shopping agents and site search resolve intent rather than matching strings. Merchandising rules cap what the agent can promote, and pricing exceptions escalate to a buyer.

Acts in. Product catalog · Merchandising rules · Search and ranking

Problem. Each new agent negotiates its own controls with risk and compliance, so approved agents sit months behind the business case.

Agent design. Central evaluation harness, agent and model registry, red-teaming, PHI-aware guardrails and release gates that every team ships through.

Outcome. Agents reach production on a standard, defensible control baseline instead of a bespoke approval each time.

Acts in. Model registry · Evaluation harness · Risk and compliance

Problem. Multi-client programs run on inconsistent knowledge bases, which blocks agent reuse and drags first-contact resolution.

Agent design. Governed multi-tenant retrieval with strict per-client isolation, shared quality tooling and surfacing inside the agent desktop.

Outcome. New client programs inherit a proven knowledge layer instead of building one. Client-specific content changes pass program-owner approval before agents use them.

Acts in. Per-client knowledge bases · Agent desktop · Tenant isolation