Illustrative only. Case studies, client identities and metrics may be anonymized, aggregated, generalized or representative of engagements delivered by Pronix or its practitioners; results depend on many engagement-specific factors and are not a guarantee of future outcomes. See our Terms of Use for the full disclaimer.
What these programs changed in production.
Aggregated results across the enterprise AI, contact center and automation programs published on this page.
- 47
- Programs delivered
- 38%
- Average containment lift
- 27%
- Average handle-time reduction
- 4.6x
- Median first-year return
CX, enterprise AI and business automation
Voice and digital self-service
With agent assist and knowledge AI live
Against implementation and run cost
Illustrative only. Metrics may be anonymized, aggregated or generalized; results depend on engagement-specific factors and are not a guarantee of future outcomes.
Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Financial Services· Jul 2026
Modernizing banking customer service: migrating a super-regional bank to Dynamics 365 Contact Center
Read case → - Retail & Ecommerce· Jul 2026
Scaling peak-season service with Dynamics 365 Contact Center and Copilot at a specialty retailer
Read case → - Health Payers· Jul 2026
Modernizing member services with Dynamics 365 Contact Center and Copilot at a regional health plan
Read case → - Healthcare Providers· Jul 2026
Rolling out Dynamics 365 Contact Center and Copilot for Service at a multi-hospital health system
Read case → - Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a regional health system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case →
Cutting claim-triage cycle time by 62% at a large US health insurer
A large US health insurer was drowning in claim-triage backlog during open enrollment. pronix.ai designed and shipped an agentic triage workflow that took cycle time from 11 minutes to under 4, tripled throughput, and stayed inside healthcare and CMS auditability guardrails throughout.
46% member-services deflection for a Medicare Advantage payer — CMS-safe agentic AI
A regional Medicare Advantage payer was buckling under AEP call volume for benefits, PCP changes, ID cards and prior-auth status. pronix.ai deployed Salesforce Agentforce on Health Cloud with Amazon Connect voice and CMS-safe guardrails — 46% deflection and CSAT flat through AEP.
33% AHT reduction on eligibility calls at a Medicaid MCO — contact center modernization
A state Medicaid MCO was running eligibility and enrollment on an aging Cisco estate with no agent assist and a queue of state audit findings. pronix.ai moved them to Genesys Cloud with Kore.ai agent assist and Health Cloud integration — 33% AHT reduction, clean audits, and a modernization path for the rest of the estate.
82% prior-authorization touchless rate at a national payer — clinical-safe AI automation
Prior authorization was a 6-day process that cost the payer $92M annually and drove providers to public complaint. pronix.ai automated the clinical-review workflow with clinician-in-the-loop — 82% touchless approvals, 4-hour turnaround and full CMS interoperability rule alignment.
44% faster appeals turnaround at a regional payer — GenAI evidence triage
Member and provider appeals were a paperwork mountain that missed regulatory turnaround windows. pronix.ai built a GenAI evidence-triage workflow with reviewer-in-the-loop — 44% faster turnaround, cleaner first-pass overturn decisions and NCQA-audit-ready evidence trails.
Modernizing member services with Dynamics 365 Contact Center and Copilot at a regional health plan
A regional health plan's member services center was overwhelmed every open enrollment by eligibility, claims-status and ID-card requests. pronix.ai implemented Dynamics 365 Contact Center with Copilot Studio self-service, a unified member-history workspace and Copilot-guided workflows, so routine requests were automated and seasonal agents ramped faster. Client name withheld under confidentiality; outcomes are typical for this scope, not audited client results.
Want a written case for your program?
We work with clients to publish anonymized case studies when the numbers deserve it — usually at the 12-month mark post-cutover.