What is in the Amazon Connect case-study brief?

4 production Amazon Connect programs with the scope, architecture and outcomes each client reported after go-live, plus our delivery sequence.

Are the numbers client-reported?

Yes. Every figure is generated from the published case study on pronix.ai, so the PDF can never drift from the site.

What does delivery look like?

Weeks 1–3: Discovery, IVR and routing inventory, integration map, target architecture and a costed cutover plan. Weeks 4–9: Flows, routing, Lex bots, CRM and telephony integration built in your AWS accounts, tested against production call patterns. Weeks 10–12: Pilot queue cutover, war-room protocol, Contact Lens and Amazon Q enabled, agent enablement and hypercare. Run: Managed run pod: flow changes, bot tuning, containment and AHT reporting, and quarterly roadmap reviews.

Case-study brief

Amazon Connect programs, delivered and measured

Greenfield builds, Avaya and Cisco migrations, Contact Lens, Amazon Q in Connect and Lex — with the outcomes each client reported after go-live.

Written for: VP Contact Center · CX Platform Owner · CIO · Head of Digital Ops

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Free with your company work email · PDF · 6 pages · Branded for internal sharing

What's inside

✓Four production Amazon Connect programs with measured outcomes
✓Migration approach from Avaya and Cisco, including cutover protocol
✓The AWS services in each build — Lex, Contact Lens, Amazon Q, Bedrock
✓A 90-day delivery sequence and the run model after go-live

Production programs profiled

Pages, PDF

Delivery phases documented

Cost — free with a work email

Questions buyers ask

What is in the Amazon Connect case-study brief?: 4 production Amazon Connect programs with the scope, architecture and outcomes each client reported after go-live, plus our delivery sequence.
Are the numbers client-reported?: Yes. Every figure is generated from the published case study on pronix.ai, so the PDF can never drift from the site.
What does delivery look like?: Weeks 1–3: Discovery, IVR and routing inventory, integration map, target architecture and a costed cutover plan. Weeks 4–9: Flows, routing, Lex bots, CRM and telephony integration built in your AWS accounts, tested against production call patterns. Weeks 10–12: Pilot queue cutover, war-room protocol, Contact Lens and Amazon Q enabled, agent enablement and hypercare. Run: Managed run pod: flow changes, bot tuning, containment and AHT reporting, and quarterly roadmap reviews.

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Resources

Amazon Connect programs, delivered and measured

What's inside

Questions buyers ask

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