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Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a 9-hospital system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case → - Healthcare Providers· Jul 2026
72% straight-through prior authorizations at an 11-hospital system — agentic RCM
Read case → - Healthcare Providers· Apr 2026
Perioperative and infusion scheduling optimization — 19% OR utilization lift
Read case → - Healthcare Providers· Apr 2026
Unified patient-services concierge handles 52% of inquiries without a live agent
Read case → - Healthcare Providers· Apr 2026
33% reduction in bad debt placement at a regional health system — compliant patient collections
Read case →
90-day cutover from legacy IVR to Amazon Connect at a national retailer
A national specialty retailer had 90 days to get off a decade-old Avaya IVR before their peak holiday window — and wanted agent assist live on day one. pronix.ai ran the cutover on Amazon Connect with Amazon Q for agent assist, held CSAT flat through peak, and cut AHT by 28%.
41% self-service containment for a national retailer — order status and returns on conversational AI
A national retailer wanted to contain repetitive order-status and returns calls without hurting the high-touch loyalty experience. pronix.ai deployed Kore.ai Agent Platform on voice and chat over Genesys Cloud with Salesforce Commerce integration — 41% containment and CSAT up half a point.
63% self-service on post-purchase support at a specialty retailer — agentic returns and orders
A specialty retailer's post-purchase support was 68% of contact center volume and mostly about the same six intents. pronix.ai deployed an agentic post-purchase workflow across chat and voice — 63% self-service, 22-second policy-clear refund resolution and 14-point NPS lift.
$47M incremental online order revenue at a grocery retailer — conversational commerce
A national grocer's online basket-building experience took 18 minutes and lost half its shoppers before checkout. pronix.ai launched a conversational commerce experience with personalized substitutions — 4.1-minute basket time and $47M in incremental online revenue in one year.
$118M in assisted sales at a luxury retailer — clienteling copilot for store associates
A global luxury retailer's clienteling program depended on a handful of top associates and vanished when they left. pronix.ai built a clienteling copilot that captured client memory and drafted brand-safe outreach — $118M in assisted sales attributed in year one.
Workflow automation and integration across 27 back-office processes at a retail group
Onboarding a store associate touched five systems and eleven manual handoffs. pronix.ai rebuilt 27 back-office workflows as governed, event-driven integrations with AI handling the judgment steps — 96% straight-through processing and cycle times cut by 2.7x.
Want a written case for your program?
We work with clients to publish anonymized case studies when the numbers deserve it — usually at the 12-month mark post-cutover.