Illustrative only. Case studies, client identities and metrics may be anonymized, aggregated, generalized or representative of engagements delivered by Pronix or its practitioners; results depend on many engagement-specific factors and are not a guarantee of future outcomes. See our Terms of Use for the full disclaimer.
What these programs changed in production.
Aggregated results across the enterprise AI, contact center and automation programs published on this page.
- 47
- Programs delivered
- 38%
- Average containment lift
- 27%
- Average handle-time reduction
- 4.6x
- Median first-year return
CX, enterprise AI and business automation
Voice and digital self-service
With agent assist and knowledge AI live
Against implementation and run cost
Illustrative only. Metrics may be anonymized, aggregated or generalized; results depend on engagement-specific factors and are not a guarantee of future outcomes.
Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Financial Services· Jul 2026
Modernizing banking customer service: migrating a super-regional bank to Dynamics 365 Contact Center
Read case → - Retail & Ecommerce· Jul 2026
Scaling peak-season service with Dynamics 365 Contact Center and Copilot at a specialty retailer
Read case → - Health Payers· Jul 2026
Modernizing member services with Dynamics 365 Contact Center and Copilot at a regional health plan
Read case → - Healthcare Providers· Jul 2026
Rolling out Dynamics 365 Contact Center and Copilot for Service at a multi-hospital health system
Read case → - Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a regional health system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case →
90-day cutover from legacy IVR to Amazon Connect at a national retailer
A national specialty retailer had 90 days to get off a decade-old Avaya IVR before their peak holiday window — and wanted agent assist live on day one. pronix.ai ran the cutover on Amazon Connect with Amazon Q for agent assist, held CSAT flat through peak, and cut AHT by 28%.
41% self-service containment for a national retailer — order status and returns on conversational AI
A national retailer wanted to contain repetitive order-status and returns calls without hurting the high-touch loyalty experience. pronix.ai deployed Kore.ai Agent Platform on voice and chat over Genesys Cloud with Salesforce Commerce integration — 41% containment and CSAT up half a point.
63% self-service on post-purchase support at a specialty retailer — agentic returns and orders
A specialty retailer's post-purchase support was 68% of contact center volume and mostly about the same six intents. pronix.ai deployed an agentic post-purchase workflow across chat and voice — 63% self-service, 22-second policy-clear refund resolution and 14-point NPS lift.
$47M incremental online order revenue at a grocery retailer — conversational commerce
A national grocer's online basket-building experience took 18 minutes and lost half its shoppers before checkout. pronix.ai launched a conversational commerce experience with personalized substitutions — 4.1-minute basket time and $47M in incremental online revenue in one year.
$118M in assisted sales at a luxury retailer — clienteling copilot for store associates
A global luxury retailer's clienteling program depended on a handful of top associates and vanished when they left. pronix.ai built a clienteling copilot that captured client memory and drafted brand-safe outreach — $118M in assisted sales attributed in year one.
Workflow automation and integration across 27 back-office processes at a retail group
Onboarding a store associate touched five systems and eleven manual handoffs. pronix.ai rebuilt 27 back-office workflows as governed, event-driven integrations with AI handling the judgment steps — 96% straight-through processing and cycle times cut by 2.7x.
Scaling peak-season service with Dynamics 365 Contact Center and Copilot at a specialty retailer
A specialty retailer's order-status and returns volume doubled every peak season. pronix.ai implemented Dynamics 365 Contact Center with Copilot Studio self-service across chat, SMS and voice, plus Copilot for Service summaries for agents — so the team handled peak without the usual temporary hiring wave. Client name withheld under confidentiality; outcomes are typical for this scope, not audited client results.
Want a written case for your program?
We work with clients to publish anonymized case studies when the numbers deserve it — usually at the 12-month mark post-cutover.