Illustrative only. Case studies, client identities and metrics may be anonymized, aggregated, generalized or representative of engagements delivered by Pronix or its practitioners; results depend on many engagement-specific factors and are not a guarantee of future outcomes. See our Terms of Use for the full disclaimer.
What these programs changed in production.
Aggregated results across the enterprise AI, contact center and automation programs published on this page.
- 47
- Programs delivered
- 38%
- Average containment lift
- 27%
- Average handle-time reduction
- 4.6x
- Median first-year return
CX, enterprise AI and business automation
Voice and digital self-service
With agent assist and knowledge AI live
Against implementation and run cost
Illustrative only. Metrics may be anonymized, aggregated or generalized; results depend on engagement-specific factors and are not a guarantee of future outcomes.
Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Financial Services· Jul 2026
Modernizing banking customer service: migrating a super-regional bank to Dynamics 365 Contact Center
Read case → - Retail & Ecommerce· Jul 2026
Scaling peak-season service with Dynamics 365 Contact Center and Copilot at a specialty retailer
Read case → - Health Payers· Jul 2026
Modernizing member services with Dynamics 365 Contact Center and Copilot at a regional health plan
Read case → - Healthcare Providers· Jul 2026
Rolling out Dynamics 365 Contact Center and Copilot for Service at a multi-hospital health system
Read case → - Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a regional health system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case →
38% call containment in 90 days for a regional healthcare provider — healthcare-safe conversational AI
A regional healthcare provider needed to contain rising call volume for scheduling, refills and pre-visit intake without adding agents. pronix.ai deployed Kore.ai Agent Platform virtual agents on voice and chat with Epic integration, PHI guardrails and HITL escalation — 38% containment in 90 days with CSAT flat.
Agent assist at a large healthcare provider — 22% AHT reduction with healthcare guardrails
A large healthcare provider wanted real-time agent coaching, next-best-action and auto-summary across the patient-access seat base — without asking agents to learn a new console. pronix.ai deployed Kore.ai Contact Center AI as an overlay on Genesys Cloud with Epic-aware summaries.
Omnichannel conversational AI at a large healthcare provider — one bot across voice, web, SMS and app
A large healthcare provider was maintaining four separate bot stacks across voice, web, SMS and the MyChart app — with drifting answers and duplicated compliance reviews. pronix.ai consolidated to a single omnichannel conversational AI on Kore.ai with 44% containment and one review cycle.
72 minutes returned per clinician per day at an academic medical center — ambient AI scribe
Clinician documentation was the top-cited driver of burnout at an academic medical center. pronix.ai rolled out an ambient AI scribe integrated with Epic across its clinician workforce — 72 minutes returned per clinician per day and a 38% drop in reported burnout scores in six months.
41% reduction in scheduling abandonment at a children's hospital — bilingual conversational AI
A children's hospital was losing 34% of scheduling calls to abandonment during peak hours and had no way to serve Spanish-speaking parents after hours. pronix.ai deployed a bilingual conversational scheduling agent integrated with Epic MyChart — abandonment down 41% and booking cycle at 3.2 minutes.
47% faster denial resolution at a multi-hospital system — RCM workqueue automation
A multi-hospital health system had $34M in denied and underpaid claims stuck in manual workqueues, with an average 23-day resolution cycle. pronix.ai deployed an agentic RCM workqueue that classified denials, drafted appeals, gathered evidence and tracked status — cutting resolution time by 47% and recovering $11M in the first year.
33% reduction in bad debt placement at a regional health system — compliant patient collections
A regional health system was placing 18% of self-pay balances to bad debt within 120 days, partly because outreach was one-channel, one-touch and often non-compliant. pronix.ai deployed a compliant, multi-channel collections agent on voice and SMS with payment-plan negotiation — bad-debt placement fell 33% and TCPA/FDCPA audit findings stayed at zero.
Unified patient-services concierge handles 52% of inquiries without a live agent
Patients were calling separate numbers for scheduling, billing, pharmacy and portal help — and getting different answers. pronix.ai built a unified patient-services concierge on voice and chat that authenticated once, reasoned across Epic and Health Cloud, and resolved 52% of inquiries without a live agent.
Perioperative and infusion scheduling optimization — 19% OR utilization lift
An academic medical center struggled with OR gaps, infusion chair idle time and last-minute cancellations. pronix.ai built an agentic scheduling optimizer that released unused blocks, packed infusion chairs and proactively reached out to patients — lifting OR utilization 19% and cutting same-day cancellations by 27%.
Want a written case for your program?
We work with clients to publish anonymized case studies when the numbers deserve it — usually at the 12-month mark post-cutover.