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Newest case studies
The latest enterprise AI and CX programs we've published, newest first.
- Healthcare Providers· Jul 2026
Nurse triage and discharge copilot cuts length of stay 0.6 days at a 9-hospital system
Read case → - Healthcare Providers· Jul 2026
Early-out self-pay AI lifts collections 29% at a 900-provider physician group
Read case → - Healthcare Providers· Jul 2026
72% straight-through prior authorizations at an 11-hospital system — agentic RCM
Read case → - Healthcare Providers· Apr 2026
Perioperative and infusion scheduling optimization — 19% OR utilization lift
Read case → - Healthcare Providers· Apr 2026
Unified patient-services concierge handles 52% of inquiries without a live agent
Read case → - Healthcare Providers· Apr 2026
33% reduction in bad debt placement at a regional health system — compliant patient collections
Read case →
90-day cutover from legacy IVR to Amazon Connect at a national retailer
A national specialty retailer had 90 days to get off a decade-old Avaya IVR before their peak holiday window — and wanted agent assist live on day one. pronix.ai ran the cutover on Amazon Connect with Amazon Q for agent assist, held CSAT flat through peak, and cut AHT by 28%.
1,800-agent contact center cutover in six months at a P&C insurer — zero claims disruption
A P&C insurer needed off legacy Avaya before CAT season and wanted agent assist, screen pop from Guidewire and callback orchestration on day one. pronix.ai cut over 1,800 agents to Amazon Connect in six months with zero major CAT-season disruption.
GxP-safe medical information contact center for a global life-sciences company — modernized in one quarter
A global life-sciences company needed to modernize its medical information contact center without breaking GxP audit posture or adverse-event reporting SLAs. pronix.ai implemented Genesys Cloud CX with Veeva Vault integration and a validated deployment pipeline — 27% AHT reduction and clean audits.
92 dialog flows migrated with zero client-facing outage at an investment management firm
An investment management firm needed off Five9 IVA before a licensing cliff and wanted its 92 dialog flows on Kore.ai Agent Platform without disturbing SEC/FINRA-audited call recording or advisor workflows. pronix.ai migrated in 14 weeks with zero client-facing outage.
33% AHT reduction on eligibility calls at a Medicaid MCO — contact center modernization
A state Medicaid MCO was running eligibility and enrollment on an aging Cisco estate with no agent assist and a queue of state audit findings. pronix.ai moved them to Genesys Cloud with Kore.ai agent assist and Health Cloud integration — 33% AHT reduction, clean audits, and a modernization path for the rest of the estate.
33% reduction in bad debt placement at a regional health system — compliant patient collections
A regional health system was placing 18% of self-pay balances to bad debt within 120 days, partly because outreach was one-channel, one-touch and often non-compliant. pronix.ai deployed a compliant, multi-channel collections agent on voice and SMS with payment-plan negotiation — bad-debt placement fell 33% and TCPA/FDCPA audit findings stayed at zero.
52% tier-1 call containment at a regional bank — conversational AI for everyday banking
A regional bank's contact center was drowning in balance inquiries, transfers, payment questions and statement requests. pronix.ai deployed a Kore.ai Agent Platform virtual assistant on voice and chat with secure authentication and core-banking integrations — 52% tier-1 containment and a materially better customer experience.
Enterprise knowledge AI grounded on 2.4M policy documents at a national insurer
Underwriters and claims staff were working from conflicting versions of the same procedure. pronix.ai built a governed enterprise knowledge layer over 2.4M documents with ownership, freshness and citation enforced — 94% answer accuracy on the evaluation set and a citation on every single response.
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