Careers — United States
Forward Deployed Engineer (FDE) — CX & Agentic AI Platforms
Remote (US)AIImplementation
Embed with enterprise customers to design, prototype and ship Agentic AI and CX solutions across leading platforms — Salesforce Agentforce, Kore.ai, Amazon Connect + Bedrock, Genesys Cloud, NICE CXone and Azure AI.
Responsibilities
- Co-locate with customer teams to design, prototype and ship AI agents, prompts, actions and guardrails in production contact-center and CRM environments.
- Build retrieval-augmented generation (RAG), agent orchestration and integrations across contact-center platforms, Service Cloud-class CRMs and enterprise data estates.
- Translate business outcomes into working AI capabilities, run enablement workshops and hand off sustainable runbooks to customer teams.
Requirements
- 5+ years in enterprise consulting, forward-deployed engineering or AI implementation roles.
- Hands-on with at least two of: Salesforce Agentforce, Kore.ai, Amazon Connect/Lex/Bedrock, Genesys Cloud, NICE CXone, Azure AI or Copilot Studio.
- Strong grasp of LLM behavior, agent evaluation, security and enterprise data governance.
Applicant notices
- Equal opportunity employer: All qualified applicants are considered; hiring decisions are merit-based.
- Applicant privacy: Your emailed CV is used only to evaluate your application. Privacy Policy.
- Compensation: Compensation is discussed during the process and confirmed in an offer conversation.
- Recruitment fraud: Pronix never charges fees at any hiring stage; apply only via pronix.ai.
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