Microsoft AI for contact centers — activated in your tenant.
Dynamics 365 Contact Center, Copilot Studio agents and Azure OpenAI grounding — deployed by a Microsoft-certified pod.
- 6-10 wks — First Copilot agent live
- AI roadmap
- Implementation
- Managed ops
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Dynamics 365 CC
- Copilot Studio
- Azure OpenAI
- Microsoft Teams
- Nuance
- Power Platform
A working pilot in 90 days — not a 40-page slide deck.
Prioritize Copilot Studio agents, Dynamics 365 CC modernization and Azure OpenAI grounding against your KPIs.
Copilot Studio design, Dynamics 365 CC configuration, Azure OpenAI + AI Search grounding, Teams and CRM integrations.
Certified Microsoft engineers running Copilot tuning, evals and Azure landing zone governance.
Questions buyers ask us first.
- What does the engagement cost and how is it scoped?
- Scope, duration and price are fixed in a short written proposal after a 45-minute discovery call — no open-ended time and materials. Diagnostics and assessments are fixed-fee; pilots and production programmes are milestone-based, with the managed run priced per month against an SLA.
- Who from Pronix actually delivers the work?
- A named delivery lead plus a small pod of certified platform engineers, solution architects and, where relevant, conversation designers and data engineers. The same pod carries the work from design through production, and you can extend it with additional certified talent from our bench.
- How does this work with our existing platforms and partners?
- Pronix delivers on your current CCaaS, CRM and cloud estate — Genesys Cloud, NICE CXone, Five9, Amazon Connect, Kore.ai, Salesforce, Microsoft and Google — and works alongside incumbent system integrators rather than requiring a platform change.
- We're already on Dynamics — do we need Copilot Studio?
- Copilot Studio unlocks custom agents and grounding over your data — beyond what stock Copilot provides.
- How is grounding secured?
- Azure AI Search on your tenant with role-based access, PII redaction and full audit.
- Can we keep our current CCaaS?
- Yes — Copilot Studio agents can bridge to Amazon Connect, Genesys or NICE.
- Do you cover Nuance workloads?
- Yes — Nuance-to-Azure migration patterns and IVR modernization.
- Talent?
- Copilot Studio developers, Dynamics 365 CC admins and Azure OpenAI engineers on managed contracts.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Activate Your Microsoft AI Roadmap →Go deeper on the platforms, services and talent behind this work.
- Microsoft Copilot Studio services
Copilot agents built, integrated and governed in your tenant.
- Microsoft Azure AI services
Azure OpenAI, AI Search and evaluation on your subscription.
- Dynamics 365 implementation
Dynamics 365 Contact Center implementation and integration.