We're already on Dynamics — do we need Copilot Studio?

Copilot Studio unlocks custom agents and grounding over your data — beyond what stock Copilot provides.

How is grounding secured?

Azure AI Search on your tenant with role-based access, PII redaction and full audit.

Can we keep our current CCaaS?

Yes — Copilot Studio agents can bridge to Amazon Connect, Genesys or NICE.

Do you cover Nuance workloads?

Yes — Nuance-to-Azure migration patterns and IVR modernization.

Copilot Studio developers, Dynamics 365 CC admins and Azure OpenAI engineers on managed contracts.

Microsoft · AI Contact Center

Microsoft AI for contact centers — activated in your tenant.

Dynamics 365 Contact Center, Copilot Studio agents and Azure OpenAI grounding — deployed by a Microsoft-certified pod.

6-10 wks

First Copilot agent live

30%+

AHT reduction

100%

Azure-grounded, tenant-isolated

Microsoft AIplatform signature

Microsoft AI

Dynamics 365 · Copilot Studio · Azure OpenAI

Dynamics 365 CC

Copilot Studio

Azure OpenAI

Nuance

Live

6-8 wks

AHT

↓30%

100%

Role-specific

Why teams book AI Contact Center with Pronix

6-10 wks — First Copilot agent live
AI roadmap
Implementation
Managed ops

Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams

Dynamics 365 CC
Copilot Studio
Azure OpenAI
Microsoft Teams
Nuance
Power Platform

What you get

A working pilot in 90 days — not a 40-page slide deck.

AI roadmap

Prioritize Copilot Studio agents, Dynamics 365 CC modernization and Azure OpenAI grounding against your KPIs.

Implementation

Copilot Studio design, Dynamics 365 CC configuration, Azure OpenAI + AI Search grounding, Teams and CRM integrations.

Managed ops

Certified Microsoft engineers running Copilot tuning, evals and Azure landing zone governance.

Activate Your Microsoft AI Roadmap →

FAQ

Questions buyers ask us first.

We're already on Dynamics — do we need Copilot Studio?: Copilot Studio unlocks custom agents and grounding over your data — beyond what stock Copilot provides.
How is grounding secured?: Azure AI Search on your tenant with role-based access, PII redaction and full audit.
Can we keep our current CCaaS?: Yes — Copilot Studio agents can bridge to Amazon Connect, Genesys or NICE.
Do you cover Nuance workloads?: Yes — Nuance-to-Azure migration patterns and IVR modernization.
Talent?: Copilot Studio developers, Dynamics 365 CC admins and Azure OpenAI engineers on managed contracts.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Activate Your Microsoft AI Roadmap →