From stalled pilots to production outcomes in a quarter.
Inside a real Fortune 500 program: 3 candidate use cases, 1 shipped agent, board-approved scale plan — with the guardrails risk demanded.
- 34% — AHT reduction
- Framing
- Build
- Scale
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Amazon Connect
- AWS Bedrock
- Salesforce
- Kore.ai
- Genesys
- NICE
A working pilot in 90 days — not a 40-page slide deck.
How the leadership team narrowed 12 candidate ideas to 1 defensible use case.
The reference architecture — grounding, guardrails, canary rollout — and how governance was wired in from week 1.
The board narrative that unlocked funding for 4 more workflows in the next two quarters.
“We had proof-of-value in six weeks and a scale plan the board approved the same quarter.”
Questions buyers ask us first.
- What does the engagement cost and how is it scoped?
- Scope, duration and price are fixed in a short written proposal after a 45-minute discovery call — no open-ended time and materials. Diagnostics and assessments are fixed-fee; pilots and production programmes are milestone-based, with the managed run priced per month against an SLA.
- Who from Pronix actually delivers the work?
- A named delivery lead plus a small pod of certified platform engineers, solution architects and, where relevant, conversation designers and data engineers. The same pod carries the work from design through production, and you can extend it with additional certified talent from our bench.
- How does this work with our existing platforms and partners?
- Pronix delivers on your current CCaaS, CRM and cloud estate — Genesys Cloud, NICE CXone, Five9, Amazon Connect, Kore.ai, Salesforce, Microsoft and Google — and works alongside incumbent system integrators rather than requiring a platform change.
- Is this from a real customer?
- Yes — anonymized. We can walk through details under NDA.
- How similar does our situation need to be?
- Most enterprises with a CCaaS and stalled AI pilots see the same pattern. We adapt the blueprint.
- What did governance look like?
- Policy-as-code, PII redaction, retrieval grounding, kill-switch and audit — approved by risk in week 2.
- How long to first outcome?
- 6 weeks to proof-of-value, 90 days to production canary.
- Can we talk to the reference?
- Under NDA and after a mutual fit call — yes.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Discuss a Similar Use Case →Go deeper on the platforms, services and talent behind this work.
- CX & contact center AI
Voice AI, agent assist, knowledge AI and analytics delivery.
- Case studies
Outcome-level client evidence by industry and platform.
- Engagement models
Diagnostic, pilot, scale and managed run.