BPO transformation — AI + humans, engineered together.
Deflection agents, real-time agent assist, 100% QA and workforce analytics deployed across thousands of BPO seats — with a commercial model tied to outcomes.
- 25-40% — AHT reduction per queue
- Partnership design
- Per-queue rollout
- Managed ops
30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.
- Amazon Connect
- Genesys Cloud
- NICE CXone
- Five9
- Kore.ai
- Salesforce
A working pilot in 90 days — not a 40-page slide deck.
Commercial model tied to AHT, CSAT and cost-per-contact — not seat count.
Deflection + agent assist + 100% QA delivered per queue on a 6-10 week wave.
24×7 tuning, weekly evals and quarterly value reviews across all live queues.
Questions buyers ask us first.
- What does the engagement cost and how is it scoped?
- Scope, duration and price are fixed in a short written proposal after a 45-minute discovery call — no open-ended time and materials. Diagnostics and assessments are fixed-fee; pilots and production programmes are milestone-based, with the managed run priced per month against an SLA.
- Who from Pronix actually delivers the work?
- A named delivery lead plus a small pod of certified platform engineers, solution architects and, where relevant, conversation designers and data engineers. The same pod carries the work from design through production, and you can extend it with additional certified talent from our bench.
- How does this work with our existing platforms and partners?
- Pronix delivers on your current CCaaS, CRM and cloud estate — Genesys Cloud, NICE CXone, Five9, Amazon Connect, Kore.ai, Salesforce, Microsoft and Google — and works alongside incumbent system integrators rather than requiring a platform change.
- Do we need to migrate CCaaS?
- No. AI layer sits on your existing platform (Connect, Genesys, NICE, Five9).
- How is the commercial structured?
- Fixed-price per queue with outcome-linked bonuses. No lock-in beyond the wave.
- How do you protect CSAT?
- Canary rollout, tight escalation rules, human-in-the-loop for edge cases and weekly QA evals.
- What about our seats?
- Redeployed to higher-value queues. AI absorbs volume, humans handle complexity.
- Global delivery?
- US and India delivery centers with 24×7 support.
Ready to see it in your stack?
30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.
Explore a BPO AI Partnership →Go deeper on the platforms, services and talent behind this work.
- BPO industry solutions
How Pronix works with BPO providers on AI-led delivery.
- AI business automation
Back-office and workflow automation behind the margin case.
- Talent Hub
Certified CCaaS, CX and AI talent to scale delivery.