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pronix.ai — Enterprise AI, CX & Contact Center Solutions
BPO · AI Partnership

BPO transformation — AI + humans, engineered together.

Deflection agents, real-time agent assist, 100% QA and workforce analytics deployed across thousands of BPO seats — with a commercial model tied to outcomes.

25-40%
AHT reduction per queue
100%
QA coverage
6-10 wks
Per-queue rollout
Role-specific
Why teams book AI Partnership with Pronix
  • 25-40% — AHT reduction per queue
  • Partnership design
  • Per-queue rollout
  • Managed ops
Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams
  • Amazon Connect
  • Genesys Cloud
  • NICE CXone
  • Five9
  • Kore.ai
  • Salesforce
What you get

A working pilot in 90 days — not a 40-page slide deck.

01
Partnership design

Commercial model tied to AHT, CSAT and cost-per-contact — not seat count.

02
Per-queue rollout

Deflection + agent assist + 100% QA delivered per queue on a 6-10 week wave.

03
Managed ops

24×7 tuning, weekly evals and quarterly value reviews across all live queues.

Explore a BPO AI Partnership →
FAQ

Questions buyers ask us first.

Do we need to migrate CCaaS?
No. AI layer sits on your existing platform (Connect, Genesys, NICE, Five9).
How is the commercial structured?
Fixed-price per queue with outcome-linked bonuses. No lock-in beyond the wave.
How do you protect CSAT?
Canary rollout, tight escalation rules, human-in-the-loop for edge cases and weekly QA evals.
What about our seats?
Redeployed to higher-value queues. AI absorbs volume, humans handle complexity.
Global delivery?
US and India delivery centers with 24×7 support.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Explore a BPO AI Partnership →
Explore a BPO AI Partnership →