Which platforms do you use?

Salesforce Commerce Cloud, Shopify, custom commerce — integrated with Amazon Connect, Genesys, NICE or Kore.ai for the service layer.

How is order state handled?

Real-time OMS/WMS lookups with grounded retrieval — no stale answers on ship status or inventory.

Can agents process returns?

Yes — with policy-gated actions and human approval for exceptions.

Load-tested at 5-10× baseline with autoscaling and pre-approved fallbacks.

One journey live in 6-8 weeks behind a controlled canary.

Retail · Customer Service AI

Retail service — from order to return, resolved.

AI agents that handle WISMO, order changes, returns and loyalty — grounded in your OMS, WMS and commerce stack, with human handoff for edge cases.

50%+

WISMO deflection

30%

AHT reduction in service

6-8 wks

First journey live

Automation pipelineend-to-end flow

Trigger

Event / doc / call

Extract

OCR + LLM

Decide

Rules + model

Act

Systems of record

Verify

Human-in-loop

Role-specific

Why teams book Customer Service AI with Pronix

50%+ — WISMO deflection
Journey assessment
Grounded agents
Peak-ready ops

Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams

Salesforce Commerce
Shopify
Amazon Connect
Kore.ai
NICE CXone
Google CCAI

What you get

A working pilot in 90 days — not a 40-page slide deck.

Journey assessment

Rank service journeys (WISMO, returns, loyalty, in-store) by volume and deflection potential.

Grounded agents

Agents grounded in OMS/WMS/commerce with real-time order state and policy-safe actions.

Peak-ready ops

Load-tested for peak (BFCM, holiday) with kill-switch and CSAT guardrails.

Transform a Retail Service Journey →

FAQ

Questions buyers ask us first.

Which platforms do you use?: Salesforce Commerce Cloud, Shopify, custom commerce — integrated with Amazon Connect, Genesys, NICE or Kore.ai for the service layer.
How is order state handled?: Real-time OMS/WMS lookups with grounded retrieval — no stale answers on ship status or inventory.
Can agents process returns?: Yes — with policy-gated actions and human approval for exceptions.
Peak season?: Load-tested at 5-10× baseline with autoscaling and pre-approved fallbacks.
How fast?: One journey live in 6-8 weeks behind a controlled canary.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Transform a Retail Service Journey →