We're on Genesys/Cisco/Avaya — can you migrate us?

Yes. We run wave-based migrations with parallel runs to protect CSAT.

Only if generative agent assist or summarization is in scope. We recommend based on ROI.

How do you handle security?

IAM least-privilege, PII redaction, PCI-safe flows and full CloudTrail logging.

Can you staff long-term?

Yes — Amazon Connect flow developers, Lex/CCAI engineers and CX ops on managed contracts.

What's the first outcome?

A working reference flow and IVR containment lift within 6 weeks.

Amazon Connect · Modernization

Amazon Connect — modernized end-to-end.

Lex for conversational IVR, Contact Lens for 100% QA, Amazon Q and Bedrock for agent assist and generative summaries. Delivered by an AWS-certified pod.

6-12 wks

Migration wave to Amazon Connect

30%+

IVR containment lift with Lex

100%

QA with Contact Lens

Amazon Connectplatform signature

Amazon Connect

Voice AI · Agent Assist · Bedrock

Lex

Contact Lens

Amazon Q

Bedrock

Live

6-8 wks

AHT

↓30%

100%

Role-specific

Why teams book Modernization with Pronix

6-12 wks — Migration wave to Amazon Connect
Assessment & design
Implementation
Managed ops

Book your working session

30 minutes, no slides. A senior delivery lead reviews your stack and gives you a concrete pilot outline.

Trusted by enterprise CX & digital teams

Amazon Connect
Amazon Lex
Amazon Q
AWS Bedrock
Contact Lens
AWS

What you get

A working pilot in 90 days — not a 40-page slide deck.

Assessment & design

Current-state review, target architecture on Amazon Connect and a migration or greenfield plan.

Implementation

Flows, Lex bots, Contact Lens rules, Q/Bedrock agent assist, CRM integration — end-to-end.

Managed ops

24×7 operations, tuning and quarterly value reviews with AWS-certified engineers.

Talk with an Amazon Connect Specialist →

FAQ

Questions buyers ask us first.

We're on Genesys/Cisco/Avaya — can you migrate us?: Yes. We run wave-based migrations with parallel runs to protect CSAT.
Do we need Bedrock?: Only if generative agent assist or summarization is in scope. We recommend based on ROI.
How do you handle security?: IAM least-privilege, PII redaction, PCI-safe flows and full CloudTrail logging.
Can you staff long-term?: Yes — Amazon Connect flow developers, Lex/CCAI engineers and CX ops on managed contracts.
What's the first outcome?: A working reference flow and IVR containment lift within 6 weeks.

Ready to see it in your stack?

30 minutes with a delivery lead. Your architecture, your KPIs, a concrete pilot outline you can defend internally.

Talk with an Amazon Connect Specialist →