From AI pilots to
production outcomes.
Partner with Pronix.ai to transform customer experience, automate operations, and scale AI across the enterprise with Contact Center AI, Agentic AI, and AI Business Automation—from pilot to production in approximately 90 days.
30 minutes with the practitioner who would run your build — not a sales rep.
Implemented on the platforms you already own
- Amazon Connect
- Genesys Cloud CX
- NICE CXone
- Five9
- Kore.ai
- Google CCAI
- Financial ServicesTop-10 US Bank
- InsuranceNational P&C Insurer
- Healthcare ProvidersFortune 500 Health System
- Health PayersRegional Managed Care Payer
- Retail & EcommerceGlobal Omnichannel Retailer
- BPO & OutsourcingGlobal BPO (40k+ seats)
- Technology & SaaSGlobal Enterprise SaaS
- Telecom & UtilitiesNational Telecom Operator
Named client logos available under NDA on request.
- Every engagement
- Ends in production, not a pilot
- 90 days
- To first production agent
- 5 CCaaS platforms
- Certified where it counts
- One SLA
- The team that builds it runs it
Enterprise security and privacy controls, with HIPAA-aware and PCI-aware handling for regulated workloads.
- Tier-1 inquiries handled without a live agent52%From 0%
- Repeat calls within 24 hours-41%From Baseline
- Legacy → Amazon Connect cutover90 daysFrom 12–18 months
Vendor-neutral — certified where it counts
Deep in three domains. Partners on the rest.
Contact center AI, enterprise agentic AI and AI business automation — the three places where AI actually returns money.
Customer Experience & Contact Center AI
Deflect Tier-1 contacts, cut AHT, and modernize the AI call center platform underneath.
Journey and channel design, high-containment voice AI and conversational AI, agent assist, auto-QA, IVR/IVA modernization and CCaaS migration — improving call deflection, first contact resolution and CSAT on Amazon Connect, Genesys, NICE CXone, Five9 and Google CCAI.
Enterprise Agentic AI
AI agents that complete work end-to-end, not chatbots that answer questions.
Multi-agent orchestration, tool use, RAG over governed retrieval, evaluation harnesses and human-in-the-loop controls your risk team can audit.
AI Business Automation
Request to resolution, without the swivel chair.
Customer service automation, intake, document extraction, decisioning and exception handling for claims, prior auth, RCM, disputes and returns — replacing brittle RPA with agentic workflows.
- Contact center AI & CXVoice AI · agent assist · auto-QA
- Enterprise agentic AIOrchestration · tools · evals
- AI business automationIntake · documents · decisioning
- CCaaS: Amazon Connect · Genesys · NICE · Five9
- Models: Bedrock · Google · OpenAI · Anthropic
- Systems of record: Epic · Salesforce · ServiceNow · core platforms
Specialist partner vs. global SI — what actually changesEnterprises hire us directly; global SIs and BPOs bring us in as the AI and CX layer.
| Dimension | Global SI alone | With Pronix.ai as specialist partner |
|---|---|---|
| Scope | Every technology, every industry | Contact center AI & CX, Enterprise Agentic AI, AI business automation — the specialist layer |
| Time to production for agentic workstream | 6–18 month programme, pilot-first | First production AI agent in ~90 days, eval harness on day one |
| Who shows up | Partner sells, pyramid delivers | The practitioner in your first call leads the build |
| Built for | CIOs, CDOs, Chief AI Officers and CX / COO leaders routed through a generalist account | The same enterprise leaders, working directly with the team that builds |
| Platform stance | Aligned to the alliance that funded the deal | Vendor-neutral across CCaaS and model providers — including “keep what you have” |
| Engineering | Subcontracted or offshored away from the design team | In-house digital engineering pods build the integrations they designed |
| After go-live | Transition to a run team you've never met | Same team runs it under one SLA |
| Commercial shape | Rate card and FTE count | Outcome-linked scope with a defined production date |
If your programme needs 300 people across every tower, your global SI should lead it — we'll own the AI and CX layer inside it. If you need a standalone 90-day production agent, start with a working session.
Proof of production, not proof of concept.
Live enterprise deployments — named platform, named metric, an audit trail risk and compliance signed off.
Unified patient-services concierge handles 52% of inquiries without a live agent
Patients were calling separate numbers for scheduling, billing, pharmacy and portal help — and getting different answers. pronix.ai built a unified patient-services concierge on voice and chat, on Amazon Connect with Bedrock-backed retrieval across Epic and Health Cloud — cutting Tier-1 volume while holding a clinical-safety review gate on every response.
Agentic RCM denial workqueue for a Fortune 100 health system.
Life insurer FNOL voice AI on a leading CCaaS.
National retailer contact-center cutover with zero brownout.
Six industries. High volume, high regulation, high cost of being wrong.
Each vertical has its own reference architecture, use-case library and delivery pod — a prior-auth agent and a returns agent share almost nothing.
Explore industriesAdvise → Implement → Run. Same team, all three.
One team from business case to production to steady-state operations — no handoff to a delivery pyramid.
- 01Advise
Readiness, business case and target operating model — in weeks, not a discovery phase. You get a written hypothesis and a production date, not a maturity curve.
Explore strategy & consulting - 02Implement
Design, build, integrate and evaluate on the platforms you already own. Digital engineering, evaluation harness, guardrails and audit trail from the first sprint — not retrofitted before go-live.
See how we implement - 03Run
The team that built it operates it. Managed agent operations, model and prompt lifecycle, containment tuning and CCaaS support under one SLA.
See managed services & pods
Build the internal case for a specialist SI
Download the executive brief or the full capabilities deck — written for CIOs, Chief AI Officers and CX / COO leaders in the conversation where someone asks whether to add a specialist SI or go with the global SI alone.
Executive brochure
One-page PDF for CIOs, CTOs and business executives. Unlocks with a work email.
Capabilities deck
11-slide PDF + editable PPTX for executive briefings and board packs.
Bring your top use case. We'll bring a written hypothesis.
30 minutes with the practitioner who'd lead your build. You leave with a written hypothesis, a reference architecture on your stack, and an honest read on whether it's a 90-day agent or an 18-month programme.
- Patient services conciergeContainment 52%Live
- FNOL intake agentFNOL < 90sLive
- Denial workqueue agent3× throughputLive
- Returns & post-purchase agentGolden set 94%Eval
Updated